OUR TERMS OF SERVICE
Classic Clean Company is a locally-owned and -operated business. Our employees are fully
insured. We pay all federal, state, Social Security and Medicare payroll taxes.
Specifications: Please refer to the Scope of work to ensure you understand exactly what areas will
be cleaned in your home. If what you want isn’t listed, you must discuss “special requests” with the
phone estimator before service begins as there may be a price adjustment.
Payment: Payment is due at time of service. Checks, cash, and major credit cards are accepted.
Appointments are only guaranteed with a credit card. If a check or cash is not presented at time of
service your credit card will be charged.
Quote: Prices and hours are based on your accurate description of the condition of your home. If we
find the condition is not consistent with your description, we will call you and ask for an adjustment
and price increase. If we cannot reach you and you have not pre-approved additional time, we will
only stay the amount of time we estimated for the size and condition of your home, and quality will
Scheduling and cancellations: Classic Clean Company tries hard to accommodate your
scheduling needs. Please call the office to make any changes. If you contact us to cancel less than
24 hours in advance or if we are unable to access your home, Classic Clean will charge a $25 non-
refundable fee to your card to cover a portion of our expenses.
Access: Please ensure that our staff has access to your home. We will provide you with a time
range of when to expect us. Our time starts when we arrive to clean. If we have to wait on someone
to unlock the door, there will be less time available to clean the house.
Equipment and supplies: Classic Clean Company provides all cleaning equipment and supplies.
Due to OSHA regulations, we are unable to use any cleaning supplies but our own without a signed
Appliances, furniture, boxes, and miscellany: We do not move furniture, refrigerators, stoves or
washers/dryers to clean under and behind them, even if they are on wheels. We do not provide
laundry services in the home. We do not wash dishes.
Trash: We do not move large amounts of trash. We will place up to two kitchen-sized garbage bags
of trash in the curbside container, but there is an extra charge for larger amounts of trash.
Disclaimer: Classic Clean Company is not responsible for breakage due to normal wear and tear;
deterioration caused by age; or damage caused by improper assembly, construction or mounting of
Other service providers: For the safety of our associates, the security of your home and the quality
of our service, we request that there be no other service providers (movers, carpet cleaners,
plumbers, carpenters, etc.) in the home when we arrive to clean. If other service providers are
present, we will do our best to work around them, but too many interruptions in our cleaning
procedure may prevent us from completing the job in the amount of time estimated. More time may
be available for purchase, or we may need to adjust what tasks we can accomplish to compensate
for a lack of time. We cannot guarantee the quality of our work if other service providers are present,
and we will not re-clean when a service provider comes in after us to do work.
Parking: If parking is not available in your driveway, please notify Classic Clean Company of a
convenient place to park near your home. There may be an extra charge for metered parking.
Health: For health reasons, our staff will not handle any type of animal or human waste.
Our associates: By accepting our service, you agree to neither solicit, directly or indirectly, nor hire
any current or former Classic Clean Company associate, who has provided service to your home
without compensation to Classic Clean for its loss, and the expressed written consent of Classic
Guarantee: Ideally, we would appreciate it if you or your representative could walk through the
house with us toward the end of the cleaning. Our service is guaranteed and we appreciate the
opportunity to re-clean the unsatisfactory areas if you are not satisfied, but we cannot return to re-
clean if we are not notified within 24 hours of the cleaning. Because of the subjective nature of
cleaning, refunds are not available.